OnePay- User Guide

Login – VT


ACTIVATE ACCOUNT-Please click on the activation link sent via email.

SET PASSWORD– Kindly follow the instructions provided to set a password.


  • If the new password is not as per the requirement- “Password does not match requirements” error will be shown.

  • If new password does not match with the confirm password- “Passwords do not match” error will be shown.


User must follow the below mentioned instructions while creating a password:-

  1. Password must not contain Username.

  2. Password must be minimum 8 characters.

  3. Password must not exceed maximum 20 characters.

  4. Password must contain at least one uppercase letter.

  5. Password must contain at least one lowercase letter.

  6. Password must contain at least one number.

  7. Password must contain at least one special characters(#,$,@,!,%,&,*,?)

  8. Password validation ins case sensitive.

Note:- Last 5 passwords cannot be used.

If a wrong Password is entered 5 times, The account gets locked.

  • In the case that the account gets locked, reach us at Contact Support – OnePay  or +1 650-709-2400+1 650-7092-+1 650-7092-400+1 650-7092-40

  • If a user forgets the password, the forgot password link sent a password reset link to the registered email id. This link can be used to reset the password.       


  • Login to OnePay by following Terminal

  • Enter the username and password

  • Click on login

After login, user will be navigated to the dashboard screen.

Error Message

If the username or password is incorrect, an error message will be displayed on the screen as shown below:

Reset Password/ Forgot Password

  • To login to VT, enter the URL in the browser:- Terminal

  • Click on forgot your password.

Forgot password

To reset a forgotten password or to unlock the account , the user needs to enter the Username assigned and provide the email address. After entering the email address, select the captcha and click on confirm.

Link sent to the user’s email address

Click on the Reset Password link sent to the email address provided

  • Link navigates to Reset Password Page.

  • Enter a New Password

  • Repeat the Password to confirm

  • Click on Submit

  • Password has now been changed. An email stating the same has been sent to the email address.

    Users can now log in again using the new Password from Terminal

    For queries related to log in, steps refer to log in to OnePay

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