Step-3: Select the Transaction Types
Select the Transaction types by clicking on the dropdown.
Types of Transaction could be:
- Sale
- Void
- Refund
1. Sale
A sale is a transaction between user and the customer, in which the customer receives tangible or intangible goods, services, and/or assets in exchange for money.
NOTE: A sale transaction can never be zero!!
Scenario
A 20$ sale transaction
Transaction Approved
2. Void
Description: This transaction type will reduce the amount of a previously unsettled transaction.
This allows us to nullify the charge. Typically no fees from processing apply in this situation. This option allows nullify transaction altogether or immediately redo it
This type of transaction occurs after full settlement has completed. This option then allows to process a transaction in reverse which sends money from the users bank back to the cardholder’s issuing bank.
NOTE: This transaction can be processed only of the customer had paid the amount to the user. Void transaction is allowed only on sale transactions.
Also, This transaction can be completed only if the transaction has not been settled in the bank, i.e, Void transaction can be performed only if the customer requests for a refund before the batch settlement.
Scenario 1- Void
Void transaction on a previous 20$ Sale transaction
verify the customer and transaction details
Transaction approved.
Transaction Details
Scenario 2-Partial Void
After performing a Sale, Select Void from the dropdown and Use the transaction ID of a sale transaction performed to Void a transaction partially.
- Enter the amount to be partially voided
- Click on process transaction
View the partially voided 10$ amount in transaction details.
Scenario 3 Another way to Void and Partially void
- After performing a 30$ Sale transaction
- Click on View details
Click on Void option shown below
Enter the amount to be voided in the Pop up
Void -30$
Transaction details
Partial Void- 10$
Transaction details
3. Refund
Incase there is a need to refund a cardholder, Refund transaction is used
This type of transaction occurs after full settlement has completed. This option then allows to process a transaction in reverse which sends money from the users bank back to the cardholder’s issuing bank.
NOTE:
- Refund can be processed only of the customer had paid the amount to the user. Refund transactions are performed only on a sale transaction.
- Refund cannot be performed on an already voided transaction
Also, This transaction can be completed only if the transaction has not been settled in the bank, i.e, Refund transaction can be performed only if the customer requests for a refund after the batch settlement.
Scenario
Click on the refund in the dropdown
Search for customer using
- prior transaction id
- Search customer
- Verify the deatils of the customer
- Click on process transaction
Note: A refund transaction allows to refund the full amount, not partial amount.
Transaction approved
Click on view details
Transaction details for the refund transaction can be viewed in this page.
NOTE: Once the batch settlement is processed, settlement status will change to settled
Scenario: Another way to refund
On viewing the transaction details in the reporting page for a specifc transaction ID post batch settlement.
Refund option is available as shown below:
- Click on refund
- A popup window with refund amount is populated
- Click on refund in the popup
Transaction Approved
