For a User to Raise a Ticket, go to Tickets< Requests.
2. Click on Requests to search for Existing Tickets. Click on Add Ticket to create a New Ticket.
3. Fill all the necessary details mentioned below and Click on Save to Raise A Ticket.
4. Go to Tickets and Click on Edit Button to Escalate a Ticket.
5. Go to Tickets<Escalations to resolve/operate an Escalated Ticket.
6. Choose the User from the Dropdown Menu to Escalate the Ticket. The Escalated Ticket would reflect in the Portal of Successive Higher Authority.