AMS User Guide

Ticket Flow

Add Ticket

  1. For a User to Raise a Ticket, go to Tickets< Requests.

2. Click on Requests to search for Existing Tickets. Click on Add Ticket to create a New Ticket.

3. Fill all the necessary details mentioned below and Click on Save to Raise A Ticket.

Escalate Ticket.

4. Go to Tickets and Click on Edit Button to Escalate a Ticket.

5. Go to Tickets<Escalations to resolve/operate an Escalated Ticket.

6. Choose the User from the Dropdown Menu to Escalate the Ticket. The Escalated Ticket would reflect in the Portal of Successive Higher Authority.

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