1. Sale
A sale is a transaction between user and the customer, in which the customer receives tangible or intangible goods, services, and/or assets in exchange for money.
Scenario
A $20 sale transaction
Transaction Approved
2. Void
Description: This transaction type will reduce the amount of a previously unsettled transaction.
This allows us to nullify the charge. Typically no fees from processing apply in this situation. This option allows nullify transaction altogether or immediately redo it
NOTE: The Void transaction can be processed only if the customer has completed a Sale Transaction.
Also, This transaction can be completed only if it has not been settled, i.e. Void transaction can be performed only if the customer requests for a refund before the batch settlement.
Scenario 1 – Perform a Void
Description :- Select the void option in the dropdown, enter the sale transaction id for which we are doing void. Verify all the details and click on Process Transaction Button.
After clicking on process transaction, a confirmation popup appears asking the user to confirm or cancel void transaction
Once the void is confirmed, transaction details can be seen on clicking “View Details”
Transaction Details appear on the screen listing all the details with respect to the voided Transaction.
Another way to void a Transaction is to go to Reporting and select the Filter for the Date Range. Click on Transaction ID which is Unsettled.
After clicking on a unsettled transaction ID, click “Void” button. A popup will display the void amount. Click “ok” to proceed with the void transaction or click “cancel”.
After clicking “OK”, a popup will appear to confirm the void transaction process. Click “ok” to void or click “cancel” to nullify the transaction.
Confirmation Message on Void and Refund is enabled through Manage–>VT Settings
Scenario 2-Partial Void
After performing a sale, select void from the dropdown and use the transaction ID of the sale transaction performed to void the transaction partially.
Enter the amount to be partially voided
Click on process transaction
Enter the amount to be partially voided
Click on process transaction
Scenario 3 – Another way to Void and Partially void
After performing a $30 sale transaction
Click on “View Details”
Click on Void option shown below
Enter the amount to be voided in the pop-up
Void -$30
Transaction details
Partial Void- 30$
Transaction details
Refund
Incase there is a need to refund a cardholder, a Refund transaction is used
This type of transaction occurs after full settlement has been completed. This option then allows processing a transaction in reverse which sends money from the user’s bank back to the cardholder’s issuing bank.
NOTE:
Refund can be processed only of the customer had paid the amount to the user. Refund transactions are performed only on a sale transaction.
Refund cannot be performed on an already voided transaction
Also, This transaction can be completed only if the transaction has been settled in the bank, i.e, refund transaction can be performed only if the customer requests for a refund after the batch settlement.
Scenario
Click on refund in the dropdown
Search for customer using
Prior Transaction ID
Verify the details of the customer
Click on process transaction
Note: A refund transaction allows the full amount to be refunded, it does not allow for a partial amount.
A popup will display the refund of the amount.
Click on OK and then the transaction will be approved.
Click on view details.
Transaction details for the refund transaction can be viewed in this page.
NOTE: Once the batch settlement is processed, settlement status will change to settled
Scenario: Another way to refund
On viewing the transaction details in the reporting page for a specific transaction ID post batch settlement.
Refund option is available as shown below:
Click on refund
A popup window with refund amount is populated
Click on refund in the popup
After Clicking on Refund, a popup will display confirming ” Are you Sure”?
Click “OK” to proceed with Refund or click “Cancel” to refund the transaction
Transaction Approved
Select the other transaction type
Select the other transaction types by clicking on the dropdown.
1: Authorization and Capture
For a transaction to be completed successfully, user can perform an authorization and a capture on the transaction.
An authorization ensures that customer’s credit account is open, in good standing, and has sufficient funds to complete the submitted transaction.
If the card passes these checks, the issuing bank will place a hold on the funds for the amount of the authorization.
After a successful authorization has been completed, user will be captured and transferred from customers account to users account.
Authorization Only
Authorization only is a type of payment card transaction that holds funds from a cardholder’s account for settlement at a later date . This transaction implies that the funds are not actually deducted from the card holder’s account but are on hold for that transaction.
Note: This transaction freezes the transacted amount and thereby limits the available balance in cardholders account, The transaction will be completed only after its captured and settled from the bank.
Prior Authorization Capture
A type of credit card transaction request that captures funds on previously authorized or authorized-only transactions At the time of the original authorization-only transaction, an issuing bank will give a user an authorization code to submit.
Verification
This type of transaction is essentially a $0 transaction.
This is typically processed in a card-not-present scenario, where the User wants to verify the credit card but not actually process an amount at that time.
Often, this transaction method is used to “tokenize” the credit card for later use. A verification transaction enables checking the validity of the credit card number, expiry date, and card security.
However, since no amount is sent, what is not being verified is the cardholder’s available balance.
Scenario: Zero Dollar Transaction
Select Verification from the dropdown as shown.
Search for the customer using the search customer tab
verify the details of the customer
Enter 0 $ in the transaction amount
click on process transaction
Transaction approved
Click on view details to view the receipt
View the report to find the transaction type: Verification
And transaction amount as Zero dollars
Verify the card details.
Steps to perform a Transaction
For a Credit Card Transaction
For a Credit Card Transaction (Manual)
Select credit card option
Enter the card number manually
Choose the expiration date from the drop down
Enter the CVV number
Note: For an existing customer, card details will auto-populate in this section.
Verify the card details
Click on Process Transaction.
For a Credit Card Transaction (Swipe Option)
User needs to enable Swipe option in the VT settings to perform a transaction with Swipe option
After enabling the swipe option, go to virtual terminal and add the following details:-
Enter the card number manually
Choose the Expiration date from the drop down
Enter the CVV number
Click on Swipe option
Note: For an existing Customer, Card details will auto-populate in this section. Please fill in customer details if any details are missing.
Verify the card details
Click on Swipe option
For a Credit Card Transaction (EMV)
Enter the card number manually.
Choose the expiration date from the drop down.
Enter the CVV number.
Click on EMV option.
Note: For an existing Customer, Card details will auto-populate in this section. Please fill in customer details if any details are missing.
Verify the Card details
Click on Swipe Option
For a Credit Card Transaction (Keypad)
Enter the Card Number manually.
Choose the Expiry date from the drop down.
Enter the CVV number.
Click on Keypad option
Note: For an existing Customer, Card details will be auto populated in this section. Please fill in customer details if any detail is missing.
Verify the Card details
Click on Keypad Option
For an ACH Transaction
In case a Customer requests for a bank transaction
Select ACH
Enter Routing Number
Enter Account Number
Enter bank name
Select the SEC code from the drop down
Types of SEC Codes
Note: These SEC codes are prescribed by NACHA. The below table describes them.
WEB | Internet-Initiated Entry | Single or recurring debits authorized via Internet | Consumer- Savings |
TEL | Telephone-Initiated Entry | Single debits authorized via telephone. | Consumer-Savings and checking |
PPD | Prearranged Payment and Deposit | Prearranged payments and deposits, most often on a recurring basis (payroll, bill payments) | Consumer- Savings and checking |
CCD | Cash Concentration and Disbursement | Credits or debits where funds are distributed or consolidated between corporations. | Corporate-Business checking |
BOC | Back Office Conversion Entry | Allows creation of single debits for a point-of-purchase check during back office conversion. | Consumer-Savings |
ARC | Accounts Receivable Entry | Single debits based on a check received through U.S. mail or Dropbox. | Consumer- S |
To complete the Transaction Process
To complete the transaction process click on Process Transaction.
The transaction is thereby approved.
