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Transaction Types- VT

1. Sale

A sale is a transaction between user and the customer, in which the customer receives tangible or intangible goods, services, and/or assets in exchange for money.

Scenario 

A $20 sale transaction

Transaction Approved

2. Void

Description: This transaction type will reduce the amount of a previously unsettled transaction.

This allows us to nullify the charge. Typically no fees from processing apply in this situation. This option allows nullify transaction altogether or immediately redo it

NOTE: The Void transaction can be processed only if the customer has completed a Sale Transaction. 

Also, This transaction can be completed only if it has not been settled, i.e. Void transaction can be performed only if the customer requests for a refund before the batch settlement.

Scenario 1 – Perform a Void

Description :- Select the void option in the dropdown, enter the sale transaction id for which we are doing void. Verify all the details and click on Process Transaction Button.

After clicking on process transaction, a confirmation popup appears asking the user to confirm or cancel void transaction

Once the void is confirmed, transaction details can be seen on clicking “View Details”

Transaction Details appear on the screen listing all the details with respect to the voided Transaction.

Another way to void a Transaction is to go to Reporting and select the Filter for the Date Range. Click on Transaction ID which is Unsettled. 

After clicking on a unsettled transaction ID, click “Void” button. A popup will display the void amount. Click “ok” to proceed with the void transaction or click “cancel”.

After clicking “OK”, a popup will appear to confirm the void transaction process. Click “ok” to void or click “cancel” to nullify the transaction.

Confirmation Message on Void and Refund is enabled through Manage–>VT Settings

Scenario 2-Partial Void

After performing a sale, select void from the dropdown and use the transaction ID of the sale transaction performed to void the transaction partially.

  • Enter the amount to be partially voided 

  • Click on process transaction

  • Enter the amount to be partially voided 

  • Click on process transaction

  • Scenario 3 – Another way to Void and Partially void

    • After performing a $30 sale transaction

    • Click on “View Details”

Click on Void option shown below

Enter the amount to be voided in the pop-up 

Void -$30

Transaction details

Partial Void- 30$ 

Transaction details

Refund

Incase there is a need to refund a cardholder, a Refund transaction is used

This type of transaction occurs after full settlement has been completed. This option then allows processing a transaction in reverse which sends money from the user’s bank back to the cardholder’s issuing bank.

NOTE: 

  • Refund can be processed only of the customer had paid the amount to the user. Refund transactions are performed only on a sale transaction.

  • Refund cannot be performed on an already voided transaction

Also, This transaction can be completed only if the transaction has been settled in the bank, i.e, refund transaction can be performed only if the customer requests for a refund after the batch settlement.

Scenario

Click on refund in the dropdown

Search for customer using

  • Prior Transaction ID 

  • Verify the details of the customer

  • Click on process transaction

Note: A refund transaction allows the full amount to be refunded, it does not allow for a partial amount.

A popup will display the refund of the amount.

Click on OK and then the transaction will be approved.

Click on view details.

Transaction details for the refund transaction can be viewed in this page.

NOTE: Once the batch settlement is processed, settlement status will change to settled

Scenario: Another way to refund

On viewing the transaction details in the reporting page for a specific transaction ID post batch settlement.

Refund option is available as shown below:

  • Click on refund

  • A popup window with refund amount is populated

  • Click on refund in the popup 

  • After Clicking on Refund, a popup will display confirming ” Are you Sure”?

  • Click “OK” to proceed with Refund or click “Cancel” to refund the transaction

Transaction Approved

Select the other transaction type

Select the other transaction types by clicking on the dropdown.

1: Authorization and Capture

For a transaction to be completed successfully, user can perform an authorization and a capture on the transaction.

An authorization ensures that customer’s credit account is open, in good standing, and has sufficient funds to complete the submitted transaction.

If the card passes these checks, the issuing bank will place a hold on the funds for the amount of the authorization.

After a successful authorization has been completed, user will be captured and transferred from customers account to users account.

Authorization Only

Authorization only is a type of payment card transaction that holds funds from a cardholder’s account for settlement at a later date . This transaction implies that the funds are not actually deducted from the card holder’s account but are on hold for that transaction.

Note: This transaction freezes the transacted amount and thereby limits the available balance in cardholders account, The transaction will be completed only after its captured and settled from the bank.

Prior Authorization Capture

A type of credit card transaction request that captures funds on previously authorized or authorized-only transactions At the time of the original authorization-only transaction, an issuing bank will give a user an authorization code to submit.

Verification

This type of transaction is essentially a $0 transaction.

This is typically processed in a card-not-present scenario, where the User wants to verify the credit card but not actually process an amount at that time.

Often, this transaction method is used to “tokenize” the credit card for later use. A verification transaction enables checking the validity of the credit card number, expiry date, and card security.

However, since no amount is sent, what is not being verified is the cardholder’s available balance.

Scenario: Zero Dollar Transaction

  • Select Verification from the dropdown as shown.

  • Search for the customer using the search customer tab

  • verify the details of the customer

  • Enter 0 $ in the transaction amount

  • click on process transaction

Transaction approved

  • Click on view details to view the receipt

View the report to find the transaction type: Verification

And transaction amount as Zero dollars

 Verify the card details.

Steps to perform a Transaction

For a Credit Card Transaction

For a Credit Card Transaction (Manual)

  • Select credit card option

  • Enter the card number manually

  • Choose the expiration date from the drop down

  • Enter the CVV number

  • Note: For an existing customer, card details will auto-populate in this section. 

    • Verify the card details

    • Click on Process Transaction.

 

For a Credit Card Transaction (Swipe Option)

User needs to enable Swipe option in the VT settings to perform a transaction with Swipe option

After enabling the swipe option, go to virtual terminal and add the following details:-

  • Enter the card number manually

  • Choose the Expiration date from the drop down

  • Enter the CVV number

  • Click on Swipe option

  • Note: For an existing Customer, Card details will auto-populate in this section. Please fill in customer details if any details are missing.

    • Verify the card details

    • Click on Swipe option

For a Credit Card Transaction (EMV)

  • Enter the card number manually.

  • Choose the expiration date from the drop down.

  • Enter the CVV number.

  • Click on EMV option.

  • Note: For an existing Customer, Card details will auto-populate in this section. Please fill in customer details if any details are missing.

    • Verify the Card details

    • Click on Swipe Option

For a Credit Card Transaction (Keypad)

  • Enter the Card Number manually.

  • Choose the Expiry date from the drop down.

  • Enter the CVV number.

  • Click on Keypad option

  • Note: For an existing Customer, Card details will be auto populated in this section. Please fill in customer details if any detail is missing.

    • Verify the Card details

    • Click on Keypad Option

For an ACH Transaction

In case a Customer requests for a bank transaction

  • Select ACH

  • Enter Routing Number

  • Enter Account Number

  • Enter bank name

  • Select the SEC code from the drop down

Types of SEC Codes

  • Note: These SEC codes are prescribed by NACHA. The below table describes them.

 

SEC Code



Description

Account Types

WEB

Internet-Initiated Entry

Single or recurring debits authorized via Internet

Consumer- Savings

TEL

Telephone-Initiated Entry

Single debits authorized via telephone.  

Consumer-Savings and checking

PPD

Prearranged Payment and Deposit

Prearranged payments and deposits, most often on a recurring basis (payroll, bill payments)

Consumer- Savings and checking

CCD

Cash Concentration and Disbursement

Credits or debits where funds are distributed or consolidated between corporations.

Corporate-Business checking

BOC

Back Office Conversion Entry

Allows creation of single debits for a point-of-purchase check during back office conversion.

Consumer-Savings

ARC

Accounts Receivable Entry

Single debits based on a check received through U.S. mail or Dropbox.

Consumer- S

To complete the Transaction Process

To complete the transaction process click on Process Transaction.

The transaction is thereby approved.

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