Void

Void

This transaction type will reduce the amount of a previously unsettled transaction.
This allows us to nullify the charge. Typically, no fees from processing apply in this situation. This option allows
nullify transaction altogether or immediately redo it.

In virtual terminal, void can be performed in two ways.

1. Virtual Terminal
2. Reporting

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   Void done through Virtual terminal

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Steps to perform "void" via Virtual Terminal

Step 1: Select transaction method - Void
Step 2: Enter the Prior Transaction Details for which we are doing void. Verify all the details and click on
Process Transaction Button
Step 3: Once the void is confirmed, transaction details can be seen by clicking "View Details", Transaction
Details appear on the screen listing all the details with respect to the voided Transaction.

Step 1: Select void and enter the Transaction ID in "Transaction Details" for which user wants to void the transaction of $10.

Step 2:The transaction details will appear in the boxes. Merchant has to double check the amount and the credit card details of the customer and click "Process Transactions"

After clicking on Process Transaction Button, the void transaction will get approved

Step 3: Once the void is confirmed, transaction details can be seen by clicking "View Details", Transaction Details and merchant can also double check in the transactions report to find out that the transaction is voided.

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Void done through reporting

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Steps To perform void transaction via reporting.

Step 1: Go to Reporting and select the Filter for the Date Range. Click on Transaction ID which is
unsettled.
Step 2:After clicking on an unsettled transaction ID, click the “Void” button. A popup will display the void
amount. Click “Void” option to proceed with the void transaction.
Step 3:After clicking on process transaction, a confirmation popup appears asking the user to void the
transaction or cancel the void transaction.

Step 1: Go to Reporting and select the Filter for the Date Range. Click on Transaction ID which is Unsettled.

Step 2: After clicking on an unsettled transaction ID, click the “Void” button. A popup will display the void amount. Click “Void” option to proceed with the void transaction.

Click the “Void” button. A popup will display the void amount. Click “Void” option to proceed with the void transaction.

Step 3: After clicking on Void, the confirmation popup appears asking the user to void the transaction or cancel the
void transaction.

Here, after void the transaction status, settlement status changes into void and updated the payment information.